Practical advice – Loss of travel documents
Have your documents been lost or stolen? Make a list of what has been stolen (identity documents, airline tickets, money, bank cards, cameras, laptops, etc.) and file a complaint with the local police authorities.
There is a designated police station for tourists. The contact details are as follows:
Esquadra de Turismo (Tourist Police Station)
Telephone : +351 21 342 16 23
Fax : +351 21 342 16 42
The Consular Office in Lisbon
Adresse Rua Santos-o-Velho,5
Tel +351 21 393 91 00 / 92 94
Opening hours: from Monday to Friday, 8.30 a.m. to 12 p.m.
Hotline: From Monday to Friday, 2 p.m. to 5 p.m.
Emergency consular assistance
In case of extreme emergency only (accidental death, serious accident) and outside the consular office’s normal working hours and days, a duty officer can be reached at any moment at: + 351 966 16 07 01.
Please take note of the time difference with France (-1 hour).